# Support **URL:** https://community.orderout.co/c/support/5.md [Latest](https://community.orderout.co/latest.md) · [Categories](https://community.orderout.co/categories.md) · [Tags](https://community.orderout.co/tags.md) --- ## [OrderOut Integration Testing Issues: “Send Test Order” Disabled and Delivery Partner Showing as “Unknown”](https://community.orderout.co/t/orderout-integration-testing-issues-send-test-order-disabled-and-delivery-partner-showing-as-unknown/757)
**Author:** [@kranthigodishala1](https://community.orderout.co/u/kranthigodishala1)\ **Replies:** 1\ **Last updated:** [June 18, 2026, 2:34pm UTC](https://community.orderout.co/t/orderout-integration-testing-issues-send-test-order-disabled-and-delivery-partner-showing-as-unknown/757 "2026-06-18T14:34:24Z")
Hello OrderOut Team, I recently created an account and restaurant through the OrderOut Developer Dashboard and began testing the POS integration. However, I encountered the following issues: The “Send Test Order” butt… --- ## [Can i use this application using the thrive application on clover?](https://community.orderout.co/t/can-i-use-this-application-using-the-thrive-application-on-clover/754)
**Author:** [@anabellaquintero](https://community.orderout.co/u/anabellaquintero)\ **Replies:** 0\ **Last updated:** [May 21, 2026, 6:49pm UTC](https://community.orderout.co/t/can-i-use-this-application-using-the-thrive-application-on-clover/754 "2026-05-21T18:49:46Z")
can i use this application using the thrive application on clover --- ## [Haven't logged in since sign up and now can't access my account info etc](https://community.orderout.co/t/havent-logged-in-since-sign-up-and-now-cant-access-my-account-info-etc/746)
**Author:** [@ecsshoreline](https://community.orderout.co/u/ecsshoreline)\ **Replies:** 1\ **Last updated:** [March 9, 2026, 3:44pm UTC](https://community.orderout.co/t/havent-logged-in-since-sign-up-and-now-cant-access-my-account-info-etc/746 "2026-03-09T15:44:20Z")
It logged me in to nothing basically. So frustrating, I cannot get a live person. I would like to access my account but it seems the red asterick area where everything auto fills once you select your restaurant, is ask… --- ## [Integration with Custom POS](https://community.orderout.co/t/integration-with-custom-pos/748)
**Author:** [@tastegreekfood](https://community.orderout.co/u/tastegreekfood)\ **Replies:** 1\ **Last updated:** [March 9, 2026, 3:33pm UTC](https://community.orderout.co/t/integration-with-custom-pos/748 "2026-03-09T15:33:25Z")
I have a custom POS system and registered a webhookend point. I can see Uber Eats orders in my dashboard but they are not being forwarded to my webhook. I need you to connect my restaurant to my POS webhook so orders flo… --- ## [Invalid URL when connecting Order Out & Doordash](https://community.orderout.co/t/invalid-url-when-connecting-order-out-doordash/741)
**Author:** [@maddpaddle47250](https://community.orderout.co/u/maddpaddle47250)\ **Replies:** 1\ **Last updated:** [January 22, 2026, 8:15pm UTC](https://community.orderout.co/t/invalid-url-when-connecting-order-out-doordash/741 "2026-01-22T20:15:11Z")
we are having problems connect our doordash on order out because the URL is “invalid” has anyone had this problem before? If so, how did you solve the issue? --- ## [How Do I Refund a Customer for a Missing Item on OrderOut Online Ordering](https://community.orderout.co/t/how-do-i-refund-a-customer-for-a-missing-item-on-orderout-online-ordering/721)
**Author:** [@thejackthomas1](https://community.orderout.co/u/thejackthomas1)\ **Replies:** 1\ **Last updated:** [November 13, 2025, 2:45am UTC](https://community.orderout.co/t/how-do-i-refund-a-customer-for-a-missing-item-on-orderout-online-ordering/721 "2025-11-13T02:45:35Z")
I accidentally forgot to include an item in a customer’s online order placed through OrderOut Online Ordering, and I’m not sure how to issue a refund correctly. Can someone explain the proper steps for refunding a custom… --- ## [How Do I Remove Special Instructions From My Grubhub Account](https://community.orderout.co/t/how-do-i-remove-special-instructions-from-my-grubhub-account/711)
**Author:** [@Alex\_Martinez](https://community.orderout.co/u/Alex_Martinez)\ **Replies:** 1\ **Last updated:** [November 13, 2025, 2:36am UTC](https://community.orderout.co/t/how-do-i-remove-special-instructions-from-my-grubhub-account/711 "2025-11-13T02:36:27Z")
I need help removing special instructions that are automatically appearing on my GrubHub orders. Customers sometimes add notes that no longer apply, and I’d like to update or delete them so they stop showing up. What are… --- ## [Integration Possibilities](https://community.orderout.co/t/integration-possibilities/725)
**Author:** [@krutik](https://community.orderout.co/u/krutik)\ **Replies:** 2\ **Last updated:** [November 11, 2025, 4:24pm UTC](https://community.orderout.co/t/integration-possibilities/725 "2025-11-11T16:24:32Z")
Hi, We are creating a voice assistant for one of Pecan OS customer and we want to push order to their POS system. Is is possible for us to do so using order out? Thanks in advance for getting back to us. Regards, Kru… --- ## [Understanding Grubhub Integration Activation and Order Processing Timeline](https://community.orderout.co/t/understanding-grubhub-integration-activation-and-order-processing-timeline/171)
**Author:** [@saffronscoopsnbites](https://community.orderout.co/u/saffronscoopsnbites)\ **Replies:** 1\ **Last updated:** [March 18, 2024, 11:46pm UTC](https://community.orderout.co/t/understanding-grubhub-integration-activation-and-order-processing-timeline/171 "2024-03-18T23:46:26Z")
Hi, Grubhub receipts were working fine on my Clover POS, but yesterday they stopped, and now it says ‘Waiting for Live Order.’ Can you please help? --- ## [What is sales tax and how do I exempt it for my restaurant?](https://community.orderout.co/t/what-is-sales-tax-and-how-do-i-exempt-it-for-my-restaurant/694)
**Author:** [@Alex\_Martinez](https://community.orderout.co/u/Alex_Martinez)\ **Replies:** 1\ **Last updated:** [July 25, 2025, 8:24pm UTC](https://community.orderout.co/t/what-is-sales-tax-and-how-do-i-exempt-it-for-my-restaurant/694 "2025-07-25T20:24:15Z")
I’m trying to understand how sales tax works for restaurants and how to make sure my business is properly set up as tax-exempt where applicable. Could someone help clarify: What exactly is sales tax in the context of r… --- ## [How Can I Make Order Adjustments in the OrderOut Dashboard (Items, Pricing, or Payments)?](https://community.orderout.co/t/how-can-i-make-order-adjustments-in-the-orderout-dashboard-items-pricing-or-payments/710)
**Author:** [@themorrisparkinn](https://community.orderout.co/u/themorrisparkinn)\ **Replies:** 1\ **Last updated:** [August 20, 2025, 8:39pm UTC](https://community.orderout.co/t/how-can-i-make-order-adjustments-in-the-orderout-dashboard-items-pricing-or-payments/710 "2025-08-20T20:39:57Z")
I often have customers who request changes to their orders after they’ve been placed, such as adding an item, swapping items, or adjusting prices for upcharges. Am I able to make these kinds of order adjustments directly… --- ## [What do the red triangle warnings mean in the OrderOut Dashboard?](https://community.orderout.co/t/what-do-the-red-triangle-warnings-mean-in-the-orderout-dashboard/699)
**Author:** [@Alex\_Martinez](https://community.orderout.co/u/Alex_Martinez)\ **Replies:** 1\ **Last updated:** [August 7, 2025, 5:37pm UTC](https://community.orderout.co/t/what-do-the-red-triangle-warnings-mean-in-the-orderout-dashboard/699 "2025-08-07T17:37:54Z")
Why am I seeing red triangle warning icons in the OrderOut dashboard when trying to publish my menu? What does the error message “Not have enough Enabled options to fulfill Max Permitted setting.” mean, and how can I fix… --- ## [How do I add or update modifiers in my menu using the OrderOut Dashboard?](https://community.orderout.co/t/how-do-i-add-or-update-modifiers-in-my-menu-using-the-orderout-dashboard/696)
**Author:** [@Alex\_Martinez](https://community.orderout.co/u/Alex_Martinez)\ **Replies:** 1\ **Last updated:** [August 5, 2025, 3:35pm UTC](https://community.orderout.co/t/how-do-i-add-or-update-modifiers-in-my-menu-using-the-orderout-dashboard/696 "2025-08-05T15:35:30Z")
I’m trying to keep my menu up to date and want to make sure customers can customize their orders properly — for example, being able to choose toppings, sides, portion sizes, or add-ons. I’m looking to add new modifier gr… --- ## [How do I connect my Wix store to OrderOut?](https://community.orderout.co/t/how-do-i-connect-my-wix-store-to-orderout/693)
**Author:** [@Alex\_Martinez](https://community.orderout.co/u/Alex_Martinez)\ **Replies:** 1\ **Last updated:** [July 25, 2025, 6:51pm UTC](https://community.orderout.co/t/how-do-i-connect-my-wix-store-to-orderout/693 "2025-07-25T18:51:23Z")
Can you walk me through the steps to connect my Wix store to OrderOut? I want to make sure orders sync properly with my POS. Let me know if there’s anything I need to double-check in my Wix settings before starting the … --- ## [How can I be notified that an order has come through?](https://community.orderout.co/t/how-can-i-be-notified-that-an-order-has-come-through/691)
**Author:** [@francescosgrillorder](https://community.orderout.co/u/francescosgrillorder)\ **Replies:** 1\ **Last updated:** [July 25, 2025, 4:25pm UTC](https://community.orderout.co/t/how-can-i-be-notified-that-an-order-has-come-through/691 "2025-07-25T16:25:37Z")
If I or one of the staff members steps away to the back for a moment, is there a chime or some kind of audio alert we can receive to notify us when a new order comes in? We’d like something more reliable than just the so… --- ## [What should I do if an order doesn’t populate in my Pecan POS?](https://community.orderout.co/t/what-should-i-do-if-an-order-doesn-t-populate-in-my-pecan-pos/688)
**Author:** [@Alex\_Martinez](https://community.orderout.co/u/Alex_Martinez)\ **Replies:** 1\ **Last updated:** [July 18, 2025, 3:35pm UTC](https://community.orderout.co/t/what-should-i-do-if-an-order-doesn-t-populate-in-my-pecan-pos/688 "2025-07-18T15:35:26Z")
We’ve noticed that some delivery orders aren’t syncing with our Pecan POS system. How can we troubleshoot and fix orders not showing up in the POS? --- ## [Update My Business Address Due to Relocation](https://community.orderout.co/t/update-my-business-address-due-to-relocation/683)
**Author:** [@jenitzadiaz54](https://community.orderout.co/u/jenitzadiaz54)\ **Replies:** 1\ **Last updated:** [July 7, 2025, 1:19pm UTC](https://community.orderout.co/t/update-my-business-address-due-to-relocation/683 "2025-07-07T13:19:18Z")
Hi, I’m moving my restaurant to a different location. How would I do that with OrderOut and the delivery platforms? Are the processes different? Any guidance or step by step instructions would be appreciated. Thanks! --- ## [How can I set different prices for pickup and delivery on Uber Eats and DoorDash using OrderOut?](https://community.orderout.co/t/how-can-i-set-different-prices-for-pickup-and-delivery-on-uber-eats-and-doordash-using-orderout/651)
**Author:** [@Alex\_Martinez](https://community.orderout.co/u/Alex_Martinez)\ **Replies:** 1\ **Last updated:** [May 13, 2025, 6:57pm UTC](https://community.orderout.co/t/how-can-i-set-different-prices-for-pickup-and-delivery-on-uber-eats-and-doordash-using-orderout/651 "2025-05-13T18:57:24Z")
I want to use dual pricing so that pickup orders are cheaper than delivery orders on Uber Eats and DoorDash. Right now, everything shows the same price. Is there a way to set this up through the OrderOut dashboard? Ideal… --- ## [How can I successfully connect my DoorDash account to the OrderOut dashboard for seamless order management?](https://community.orderout.co/t/how-can-i-successfully-connect-my-doordash-account-to-the-orderout-dashboard-for-seamless-order-management/250)
**Author:** [@elvencedormexicanfoo](https://community.orderout.co/u/elvencedormexicanfoo)\ **Replies:** 1\ **Last updated:** [May 9, 2024, 9:36pm UTC](https://community.orderout.co/t/how-can-i-successfully-connect-my-doordash-account-to-the-orderout-dashboard-for-seamless-order-management/250 "2024-05-09T21:36:31Z")
What are the detailed steps to successfully connect my DoorDash account to the OrderOut dashboard for seamless order management? I am looking for a comprehensive guide to help me set up the integration, resolve any poten… --- ## [How to Edit Your Menu and Make an Item Unavailable on Your Menu (86 an Item)](https://community.orderout.co/t/how-to-edit-your-menu-and-make-an-item-unavailable-on-your-menu-86-an-item/57)
**Author:** [@Rosa\_98](https://community.orderout.co/u/Rosa_98)\ **Replies:** 1\ **Last updated:** [January 17, 2024, 9:22pm UTC](https://community.orderout.co/t/how-to-edit-your-menu-and-make-an-item-unavailable-on-your-menu-86-an-item/57 "2024-01-17T21:22:47Z")
I would like to update my menu and make some items unavailable. --- ## [How do I quickly upload photos to my menu on Uber Eats and DoorDash using OrderOut?](https://community.orderout.co/t/how-do-i-quickly-upload-photos-to-my-menu-on-uber-eats-and-doordash-using-orderout/652)
**Author:** [@Alex\_Martinez](https://community.orderout.co/u/Alex_Martinez)\ **Replies:** 1\ **Last updated:** [May 13, 2025, 5:49pm UTC](https://community.orderout.co/t/how-do-i-quickly-upload-photos-to-my-menu-on-uber-eats-and-doordash-using-orderout/652 "2025-05-13T17:49:54Z")
I’m trying to figure out how to quickly upload photos to my Uber Eats and DoorDash menu using OrderOut. Most of the time, I’m not in the store, and my manager usually has to call me just to make small changes. Is there a… --- ## [Integrating Our POS with Delivery Platforms – API Testing & Setup Questions](https://community.orderout.co/t/integrating-our-pos-with-delivery-platforms-api-testing-setup-questions/635)
**Author:** [@RAG](https://community.orderout.co/u/RAG)\ **Replies:** 1\ **Last updated:** [March 17, 2025, 5:59pm UTC](https://community.orderout.co/t/integrating-our-pos-with-delivery-platforms-api-testing-setup-questions/635 "2025-03-17T17:59:06Z")
We are developing a POS system that aims to integrate with GrubHub and Uber Eats to streamline delivery orders directly to the kitchen. Testing Without a Live Account: We currently don’t have a GrubHub or Uber Eats se… --- ## [How to Reorder Modifiers Within a Modifier Group in OrderOut](https://community.orderout.co/t/how-to-reorder-modifiers-within-a-modifier-group-in-orderout/607)
**Author:** [@lavishdoses](https://community.orderout.co/u/lavishdoses)\ **Replies:** 1\ **Last updated:** [February 12, 2025, 9:45pm UTC](https://community.orderout.co/t/how-to-reorder-modifiers-within-a-modifier-group-in-orderout/607 "2025-02-12T21:45:02Z")
I need help rearranging existing modifiers within a modifier group in OrderOut. Currently, the modifiers appear in the order they were entered, but I want to customize the sequence for a better user experience. Right no… --- ## [How Do I Update My Restaurant’s Hours of Operation?](https://community.orderout.co/t/how-do-i-update-my-restaurant-s-hours-of-operation/23)
**Author:** [@Cameron\_6543](https://community.orderout.co/u/Cameron_6543)\ **Replies:** 3\ **Last updated:** [February 3, 2025, 9:46pm UTC](https://community.orderout.co/t/how-do-i-update-my-restaurant-s-hours-of-operation/23 "2025-02-03T21:46:08Z")
Hi! I need to update my restaurant’s hours of operation on OrderOut so customers know exactly when we’re open for orders. Could someone guide me through the steps to change our business hours? --- ## [How to Get Orders from UberEats and ChowNow to Show Up on Your Clover KDS](https://community.orderout.co/t/how-to-get-orders-from-ubereats-and-chownow-to-show-up-on-your-clover-kds/593)
**Author:** [@lantern.vk](https://community.orderout.co/u/lantern.vk)\ **Replies:** 1\ **Last updated:** [January 21, 2025, 4:44pm UTC](https://community.orderout.co/t/how-to-get-orders-from-ubereats-and-chownow-to-show-up-on-your-clover-kds/593 "2025-01-21T16:44:32Z")
Originally, Uber Eats orders appeared on both our Clover KDS screens and the kitchen printer. However, they now only print and no longer appear on the KDS screens. The same issue is occurring with ChowNow orders—they als… --- ## [How can I upload and add pictures to my DoorDash menu using the OrderOut dashboard?](https://community.orderout.co/t/how-can-i-upload-and-add-pictures-to-my-doordash-menu-using-the-orderout-dashboard/579)
**Author:** [@Alex\_Martinez](https://community.orderout.co/u/Alex_Martinez)\ **Replies:** 1\ **Last updated:** [January 10, 2025, 6:52pm UTC](https://community.orderout.co/t/how-can-i-upload-and-add-pictures-to-my-doordash-menu-using-the-orderout-dashboard/579 "2025-01-10T18:52:41Z")
What are the steps to upload and add high-quality pictures to my DoorDash menu using the OrderOut dashboard to improve menu visuals and attract more customers? --- ## [How can I temporarily pause and reactivate my store on DoorDash to stop accepting orders?](https://community.orderout.co/t/how-can-i-temporarily-pause-and-reactivate-my-store-on-doordash-to-stop-accepting-orders/578)
**Author:** [@Alex\_Martinez](https://community.orderout.co/u/Alex_Martinez)\ **Replies:** 1\ **Last updated:** [January 10, 2025, 6:29pm UTC](https://community.orderout.co/t/how-can-i-temporarily-pause-and-reactivate-my-store-on-doordash-to-stop-accepting-orders/578 "2025-01-10T18:29:29Z")
What are the steps to temporarily pause and later reactivate my store on DoorDash to stop accepting and manage orders effectively? --- ## [How to Cancel DoorDash Orders on the OrderOut Dashboard: A Step-by-Step Guide](https://community.orderout.co/t/how-to-cancel-doordash-orders-on-the-orderout-dashboard-a-step-by-step-guide/577)
**Author:** [@Alex\_Martinez](https://community.orderout.co/u/Alex_Martinez)\ **Replies:** 1\ **Last updated:** [January 10, 2025, 6:28pm UTC](https://community.orderout.co/t/how-to-cancel-doordash-orders-on-the-orderout-dashboard-a-step-by-step-guide/577 "2025-01-10T18:28:51Z")
I’ve just received an order from DoorDash through my OrderOut dashboard, but I need to cancel it. Could you please provide me with the step-by-step process for canceling this order? --- ## [Cómo Cerrar Aplicaciones de Pedidos en Línea en UberEats | How do I Temporarily Close my Online Ordering Application for Today for UberEats?](https://community.orderout.co/t/como-cerrar-aplicaciones-de-pedidos-en-linea-en-ubereats-how-do-i-temporarily-close-my-online-ordering-application-for-today-for-ubereats/574)
**Author:** [@elvencedormexicanfoo](https://community.orderout.co/u/elvencedormexicanfoo)\ **Replies:** 1\ **Last updated:** [January 6, 2025, 10:41pm UTC](https://community.orderout.co/t/como-cerrar-aplicaciones-de-pedidos-en-linea-en-ubereats-how-do-i-temporarily-close-my-online-ordering-application-for-today-for-ubereats/574 "2025-01-06T22:41:59Z")
¿Cómo cerrar las solicitudes de pedidos en línea en UberEats para hoy? How do I Temporarily Close my Online Ordering Application for Today for UberEats? --- ## [How to Connect Your Printer to the OrderOut Application on Clover Point of Sale?](https://community.orderout.co/t/how-to-connect-your-printer-to-the-orderout-application-on-clover-point-of-sale/22)
**Author:** [@Cameron\_6543](https://community.orderout.co/u/Cameron_6543)\ **Replies:** 1\ **Last updated:** [January 11, 2024, 10:41pm UTC](https://community.orderout.co/t/how-to-connect-your-printer-to-the-orderout-application-on-clover-point-of-sale/22 "2024-01-11T22:41:28Z")
I’m setting up my Clover POS system and need help connecting my printer to the OrderOut application. I want to make sure I can print receipts for orders from Uber Eats, DoorDash, & Grubhub directly from OrderOut. Can any… [Next page](https://community.orderout.co/c/support/5.md?page=1)