# Why Does My OrderOut App on My POS Only Show Support or Printer Settings?

**URL:** <https://community.orderout.co/t/why-does-my-orderout-app-on-my-pos-only-show-support-or-printer-settings/244>\
**Category:** Support\
**Created:** [May 6, 2024, 11:32pm UTC](https://community.orderout.co/t/why-does-my-orderout-app-on-my-pos-only-show-support-or-printer-settings/244 "2024-05-06T23:32:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lunasfusion](https://sea1.discourse-cdn.com/flex019/user_avatar/community.orderout.co/lunasfusion/32/256_2.png) [@lunasfusion](https://community.orderout.co/u/lunasfusion)\
**Post date:** [May 6, 2024, 11:32pm UTC](https://community.orderout.co/t/why-does-my-orderout-app-on-my-pos-only-show-support-or-printer-settings/244/1 "2024-05-06T23:32:35Z")

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I noticed that when I open the OrderOut app on my POS, the only options available are “Support” and “Printer Settings.” I’m unable to see any other features or settings. Is this normal behavior for the app, or am I missing something in my setup? Could you please explain why this might be happening and provide guidance on how to access other features if available?

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**Author:** ![bryan.orderout](https://sea1.discourse-cdn.com/flex019/user_avatar/community.orderout.co/bryan.orderout/32/214_2.png) [@bryan.orderout](https://community.orderout.co/u/bryan.orderout)\
**Post date:** [May 7, 2024, 3:05pm UTC](https://community.orderout.co/t/why-does-my-orderout-app-on-my-pos-only-show-support-or-printer-settings/244/2 "2024-05-07T15:05:43Z")

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The OrderOut app on your POS is designed to handle specific functions, such as configuring printers and accessing support resources. However, other essential features—such as managing orders, viewing reports, and customizing settings—are available exclusively through the OrderOut dashboard, which you can access via a web browser.

### **How to Access the OrderOut Dashboard**

1. Open a computer, tablet, or smartphone with internet access.

2. Go to [dashboard.orderout.co](https://dashboard.orderout.co) and log in using your OrderOut account credentials.

3. Once logged in, you’ll have access to a full suite of management tools, including order tracking, menu syncing, reporting, and more.

### **Where to View Your Orders**

- **On Your POS System:**

- **On the OrderOut Dashboard:**

By understanding that the OrderOut dashboard is the primary tool for managing your operations and your POS focuses on essential on-site tasks like printing and support, you can ensure your system runs efficiently. If you encounter any issues, feel free to reach out to OrderOut support for additional help.

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**Author:** ![zaneta.orderout](https://sea1.discourse-cdn.com/flex019/user_avatar/community.orderout.co/zaneta.orderout/32/212_2.png) [@zaneta.orderout](https://community.orderout.co/u/zaneta.orderout)\
**Post date:** [November 19, 2024, 5:03pm UTC](https://community.orderout.co/t/why-does-my-orderout-app-on-my-pos-only-show-support-or-printer-settings/244/5 "2024-11-19T17:03:20Z")

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**Author:** ![zaneta.orderout](https://sea1.discourse-cdn.com/flex019/user_avatar/community.orderout.co/zaneta.orderout/32/212_2.png) [@zaneta.orderout](https://community.orderout.co/u/zaneta.orderout)\
**Post date:** [November 19, 2024, 5:03pm UTC](https://community.orderout.co/t/why-does-my-orderout-app-on-my-pos-only-show-support-or-printer-settings/244/6 "2024-11-19T17:03:27Z")

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