How Can I Increase the Prep Time for My Uber Eats and DoorDash Orders?

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I’ve noticed that my current prep time setting on OrderOut is a bit too short for my team to comfortably prepare orders. I’d like to adjust it by adding an extra 10 minutes to allow for a smoother workflow. Could someone guide me on how to update the prep time in my OrderOut dashboard? I want to make sure this new time is reflected in all future orders so customers have an accurate estimate of when their food will be ready.

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How to Adjust Your Order Preparation Time on OrderOut

If you’re looking to manage your restaurant’s workflow more effectively by adjusting the preparation time for orders, OrderOut provides a straightforward way to update this setting. Increasing or decreasing your prep time can help you better align with busy periods, avoid delays, and improve order accuracy. Here’s a step-by-step guide to help you adjust your prep time on OrderOut.

Step-by-Step Guide to Changing Prep Time on OrderOut

  1. Log in to Your OrderOut Dashboard
  • Start by going to the OrderOut Dashboard and logging in with your administrator credentials.
  1. Navigate to the Prep Time Section
  • Once logged in, go to the Settings section, where you can manage various aspects of your account. Look for the Prep Time option within this section.

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  1. Adjust the Prep Time as Needed
  • In the Prep Time section, you’ll see a field to set your desired prep time. To increase the prep time by 10 minutes (or any desired amount), simply add the appropriate number of minutes. In this section, you’ll also see the business hours for your restaurant(s). If you have any questions about setting or updating your business hours, please read this guide for detailed instructions.

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  1. Save Your Changes
  • After adjusting the prep time, click Save Changes to confirm the update. This change will immediately take effect, updating the estimated preparation time for all incoming orders.

Why Adjusting Prep Time Is Important

  • Improves Order Accuracy: Setting the correct prep time helps prevent rushed orders, ensuring that each dish is prepared to the highest standards.

  • Reduces Customer Wait Time: When your prep time reflects the actual time required, customers and delivery drivers are less likely to experience delays.

  • Adapt to Busy or Slow Periods: Increase prep time during peak hours or reduce it during quieter times to optimize efficiency and customer satisfaction.

Tips for Managing Prep Time on OrderOut

  • Monitor Customer Feedback: Pay attention to customer reviews and feedback about wait times. If you notice frequent complaints about delays, consider increasing prep time.

  • Adjust Seasonally or for Special Events: During holidays, events, or high-demand periods, adjust prep time to match anticipated order volume.

  • Communicate Changes with Staff: Inform your team of any prep time adjustments, so they can stay in sync with the new timing and manage workflows accordingly.

Not a Member Yet?

If you’re not a member yet, you can sign up for FREE by visiting our website at OrderOut.co to start receiving your Uber Eats, DoorDash, and Grubhub orders directly in your POS system!

Get started by downloading our application on your Clover POS.