I recently signed up for the free UberEats integration through OrderOut to help streamline my order management, but I noticed that UberEats is still charging fees per order. I’m a bit confused – I thought the integration might reduce or eliminate these fees. Can someone clarify if UberEats charges a commission or percentage per order, even when using the OrderOut integration? I’d appreciate any insight into how these fees work with the free integration.
Understanding UberEats Fees and the Role of OrderOut Integration
Yes, UberEats does charge a commission per order, even if you’re using the free OrderOut integration. Here’s an in-depth look at how these fees work and what OrderOut provides in terms of integration.
How Uber Eats Fees Work for Restaurants
UberEats charges a commission on each order to cover the costs of their delivery platform, marketing, and support services. These fees typically range from 15% to 30% of the total order value, depending on various factors such as the region, the restaurant’s specific agreement with UberEats, and the type of service plan chosen (e.g., self-delivery, marketplace, etc.). It’s important to note:
- Commission Rates: These fees can vary, so it’s best to consult UberEats directly for details specific to your location and agreement. The commission generally includes the use of UberEats’ platform to reach a wider customer base, enabling restaurants to connect with more local diners.
- Additional Charges: Apart from the commission, UberEats may also have additional fees for payment processing, customer support, and other platform features. These fees are managed directly by UberEats and not by OrderOut.
These charges apply whether you’re using the OrderOut integration or not, as they’re part of UberEats’ terms for all partner restaurants.
What the OrderOut Integration Provides
OrderOut’s integration service is designed to make managing orders easier by centralizing your online orders from platforms like UberEats, DoorDash, and GrubHub into your existing Point of Sale (POS) system and kitchen printer. Here’s what the OrderOut integration offers:
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Seamless Order Management: OrderOut consolidates orders from multiple delivery platforms into one system, allowing restaurant staff to view, manage, and process orders more efficiently.
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Fee-Free Service: OrderOut itself does not charge a commission or take a percentage of your sales. The platform’s purpose is to streamline the integration of third-party orders, not to interfere with your financial transactions.
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POS and Printer Integration: With OrderOut, orders from Uber Eats and other platforms can be automatically sent to your POS system and kitchen printer, saving time and reducing the chances of missed or delayed orders.
Why UberEats Fees Still Apply with OrderOut
Since OrderOut’s role is solely to manage and streamline order flow, it does not influence the fees or commissions set by UberEats. Any charges associated with UberEats orders are determined and managed by UberEats directly. Therefore, the commission and fees UberEats applies per order will still be in effect even when using the OrderOut integration.
For any questions about fees, rates, commissions, or payouts, you’ll need to contact UberEats customer support, as these are part of their business model and outside the scope of OrderOut.
Conclusion
The free OrderOut integration allows you to manage UberEats orders seamlessly through your POS system without any additional fees from OrderOut. However, UberEats’ commission and fee structure will still apply to each order, as these charges are part of the UberEats service agreement. OrderOut’s focus is to make the ordering process easier and more organized, ensuring that you can handle multiple delivery platforms without any extra financial burden from OrderOut itself.
For additional clarity on UberEats’ fees, consider reaching out to their support team to discuss the specific commission rate applied to your restaurant.
Not a Member Yet?
If you’re not a member yet, you can sign up for FREE by visiting our website at OrderOut.co to start receiving your Uber Eats, DoorDash, and Grubhub orders directly in your POS system!
Get started by downloading our application on your Clover POS.