Our customer canceled an order after it was prepared and packaged. What should we do in this situation?
Handling Order Cancellations After Preparation – Who to Contact for DoorDash, Uber Eats, and Grubhub
Hi James85 !
When a customer cancels an order after it’s already prepared, it’s best to reach out directly to the specific delivery platform for assistance, as OrderOut does not handle cancellations or reimbursements.
Here are the support contacts for each platform:
Each platform has its own policies regarding canceled orders and may be able to assist with reimbursements or provide guidance on how to handle similar situations in the future.
Not a Member Yet?
If you’re not a member yet, you can sign up for FREE by visiting our website at OrderOut.co to start receiving your Uber Eats, DoorDash, and Grubhub orders directly in your POS system!
Get started by downloading our application on your Clover POS.