How can I adjust the price if a customer adds extras, but I don’t have the tablet anymore?
Hi szechuanrestauranttx!
Once an order is placed by a customer, OrderOut automatically confirms it and sends the order directly to your POS and printer. This automation means that modifications, including price adjustments for add-ons or extras, cannot be made through OrderOut after the order is sent.
If you need to adjust prices for any add-ons after an order is placed, here are some options:
- Contact the Customer Directly: You can reach out to the customer to inform them of any pricing adjustments or extra charges for add-ons.
- Modify Through the Delivery Platform: If adjustments are required, you may need to contact the delivery platform (e.g., UberEats, DoorDash) to apply the necessary changes on their end.
This process ensures orders remain accurate and that customers are aware of any extra charges. If you need additional assistance with order adjustments, please feel free to contact our support team by email or phone.
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If you’re not a member yet, you can sign up for FREE by visiting our website at OrderOut.co to start receiving your Uber Eats, DoorDash, and Grubhub orders directly in your POS system!
Get started by downloading our application on your Clover POS.