Why Are My Orders Printing Twice on My Clover POS and/or Kitchen Printer with OrderOut?

Support
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Hello! I’ve noticed that some of my orders are being printed more than once, and I’m not sure why this is happening. It’s causing a bit of confusion with my staff, and I’d like to understand what might be causing the duplicate receipts. Is there a setting I need to check or adjust to fix this?

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Why Are My Orders Being Printed Multiple Times? Troubleshooting Duplicate Receipts on OrderOut

If your orders are printing multiple times on OrderOut, it’s often due to printer configuration settings across multiple Clover POS stations. Here’s a step-by-step guide to help troubleshoot and resolve this issue.

1. Check for Multiple Clover Stations

If you have more than one Clover POS station in your establishment, it’s possible that the printer is set up on multiple stations. When a printer is selected on more than one station, it can result in duplicate receipts as each station sends the print command.

Solution: To prevent this, ensure that your printer is selected on only one Clover station and deselect it from the others. You can do this by:

  • Opening the OrderOut application on each Clover station.
  • Navigating to Printer Settings.
  • Ensuring the printer is selected on only one station, and deselecting it from the others as needed.

2. Double-Check Printer Settings on Single Stations

If you only have one station and are still receiving duplicate receipts, it’s worth reviewing the printer settings to ensure there are no configurations causing multiple print jobs to be sent for the same order.

3. Contact Support for Further Assistance

If the above steps don’t resolve the issue, or if you’re unsure how to configure your printer settings, please reach out to our support team at support@orderout.co. It’s helpful to include:

  • The order number affected by the duplicate printing.
  • A photo of the duplicate receipt to help our support team diagnose the issue more effectively.

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If you’re not a member yet, you can sign up for FREE by visiting our website at OrderOut.co to start receiving your Uber Eats, DoorDash, and Grubhub orders directly in your POS system!

Get started by downloading our application on your Clover POS.