We’ve noticed that some delivery orders aren’t syncing with our Pecan POS system. How can we troubleshoot and fix orders not showing up in the POS?
Hey there — great question!
If your orders aren’t making it to your Pecan POS, here are a few common things to check:
1. Host Station Might Be Offline
Make sure the host station is powered on and connected to the network. Also, double-check that the station number is correctly set — sometimes an incorrect number can block incoming orders.
2. Pecan App Not Running
Sounds simple, but make sure Pecan is running in the background on your host device. If it’s not, the system won’t receive or process orders.
3. Virtual Cashier Setting Might Be Disabled
In your Pecan back office, go to:
Setup > Order Type > Online Orders
There, make sure “Enable Virtual Cash Tray” is turned on and a drawer is started. If this isn’t active, online orders won’t be processed correctly.
4. Orders Not Printing?
If orders show in Pecan but don’t print, it could be a printer assignment issue. Either:
- The item has the wrong printer assigned
- Or there’s no printer assigned at all
For help with this, reach out to your POS dealer or Pecan support directly.