Why Was My Grubhub Store Paused Without Warning?

Support
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I just noticed that my Grubhub store was paused, and I’m not sure why this happened. I didn’t receive any warnings or notifications, and it seems like everything was running smoothly. Could someone explain what might cause a store to get paused on Grubhub, especially after integrating with OrderOut? I’d appreciate any insights or steps I can take to prevent this in the future. Thanks!

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Why Did My Grubhub Store Get Paused After Integrating with OrderOut?

If your Grubhub store was paused unexpectedly, it’s likely due to how Grubhub tablets function when integrated with OrderOut. Here’s a detailed explanation to help you understand why this happens and how to prevent it.

Why Grubhub Stores Are Paused with OrderOut Integration

When using OrderOut to manage orders from Grubhub, your Grubhub tablet needs to be turned off. Grubhub requires that orders be managed through one system at a time to avoid conflicts. If Grubhub detects that orders are being confirmed on a tablet while OrderOut is also active, it will automatically pause your location to prevent duplicate order management.

How to Prevent Your Grubhub Store from Being Paused

  • Turn Off the Grubhub Tablet: Make sure to turn off the Grubhub tablet whenever the OrderOut integration is in use. This will ensure all orders are processed through OrderOut, preventing any interruptions or pauses on your Grubhub store. Many merchants find it helpful to turn off the tablet the night before to avoid accidental use during OrderOut integration.

Why This Step is Important

Leaving the Grubhub tablet on while OrderOut is active may create conflicts, as Grubhub interprets order confirmations on the tablet as separate from OrderOut’s management system. Following this simple step of turning off the tablet ensures a smooth experience with no disruptions, allowing OrderOut to handle all orders seamlessly.

If you have further questions or need assistance with this setup, please reach out to our support team at support@orderout.co.

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If you’re not a member yet, you can sign up for FREE by visiting our website at OrderOut.co to start receiving your Uber Eats, DoorDash, and Grubhub orders directly in your POS system!

Get started by downloading our application on your Clover POS.