Is there a way to notify employees if an order is canceled? For example, we received an order, but the customer canceled it and placed a new one with slight changes, leaving us with two similar orders. How can we ensure staff are informed of canceled orders to avoid confusion?
Hi eltarascolax!
Yes, OrderOut provides a notification system to help with canceled orders. If an order is canceled, a second ticket will automatically print, clearly marked with the order number and the word CANCELLED at the top. This ensures that your staff can quickly identify the canceled order and avoid any confusion with new orders.
For additional assistance or if you’d like more guidance on managing canceled orders, please reach out to us at our Contact page. We’re here to help keep everything running smoothly even when customers make last-minute changes. Let us know if you have further questions!
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