Troubleshooting Missing Modifier Groups in OrderOut

Support
1

I created a modifier called EXTRA but I don’t see it listed under existing modifiers. How can I fix this?

2

Hello bagelbox46!

If you’ve created a modifier group and it’s not appearing in the list of existing modifiers, it might be due to a few possible reasons. Here’s a step-by-step guide to help you troubleshoot and ensure your modifier appears correctly:

  1. Ensure Modifier is Saved Correctly:
  • After creating a new modifier group, make sure you clicked “Save” before exiting. Sometimes if changes aren’t saved, they may not reflect in the list.
  1. Check Menu Publish Status:
  • Modifiers may not appear live until you’ve clicked “Publish Menu” on the OrderOut Dashboard. Make sure to publish the menu changes to finalize and apply them across all items.
  1. Revisit the Modifier Group Setup:
  • Navigate back to the Menus section on the OrderOut Dashboard.
  • Locate the item or category where you wanted to add the “EXTRA” modifier and check if it’s visible there.
  • Try re-adding the modifier group by selecting “Add Modifier Group” and then choosing from existing options.
  1. Confirm You’re in the Correct Category/Section:
  • Occasionally, modifier groups may be saved under specific menu sections or categories. Double-check that you’re viewing the right category where the modifier was intended to appear.
  1. Refresh the Dashboard:
  • If you’ve made multiple changes and still don’t see the modifier, try refreshing your dashboard or logging out and back in. Sometimes updates may not display immediately due to browser caching.

You can refer to this post as well:

If you’ve followed these steps and still encounter issues, please contact our support team at support@orderout.co. We’ll be happy to look further into it and ensure everything is set up correctly for you!

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