I have added new menu items and updated existing menu items on OrderOut, but the changes are not taking effect on UberEats or GrubHub. Please help.
Hi yurakusushiva!
To ensure that your menu updates reflect on UberEats and GrubHub, please follow these steps carefully:
- Save Changes – Although many menu edits are automatically saved, it’s a good practice to manually click the green “Save” button after each significant edit. You will see a notification in the top right corner of the dashboard confirming that changes have been saved.
- Publish Menu – Once all edits are complete, make sure to click the blue “Publish Menu” button located at the top right corner of the page. This finalizes and syncs the updates to your connected platforms.
If your changes still aren’t appearing, it could indicate a sync delay or a connection issue with the delivery platforms. In such cases, please contact our support team for further assistance.
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Hi, I’m having trouble with updating my menu. I’ve followed all the steps provided, but despite my efforts, the changes are still not showing up even after waiting for two days. Could someone please help me troubleshoot this issue or suggest what might be going wrong? Thanks in advance!
Thank you for bringing this to our attention. We understand how important it is for your menu to update seamlessly, and we apologize for the inconvenience caused by this issue. Here’s what we’ve identified and some additional context to help you understand the situation.
Our server has responded with the following message:
{“code”: “bad_request”, “message”: “invalid section 72f332ea-4ca5-5942-ac21-b92ac5acead3: invalid regularHours: duplicate menu hours: Hours{DaysBitArray: [false false true false false false false], StartTime: 15:00, EndTime: 23:59}”}
This message indicates that there is an error in the configuration of your menu’s regular hours, specifically a duplication in menu hours for one or more items. The error is likely due to overlapping or repeated time slots assigned to certain menu items within the same section, which prevents the system from processing and displaying the updated information.
Our developers are actively working on a solution to prevent this error from occurring in the future. In the meantime, our developers are going to fix this. We appreciate your patience and understanding, and we’re here to support you if you need further assistance!
Thank you for your response.
I am seeing in my hours of operations the same time of frame, maybe this is related to the error.
We are open Monday thru Sunday from 3pm to 12am
I am attaching a screen shot
Please let me know
Thank you again
Hi paoglobal23!
The problem has been successfully resolved, and we are delighted to have been of service. Your satisfaction is our top priority, and we take pride in delivering effective solutions to meet your needs. If you require any further assistance, don’t hesitate to reach out – we’re here to help!