Why Did My Menu Disappear After Publishing on Uber Eats, and How Can I Restore It?

Support
1

I had a menu for our dinner service set up, then created a new menu for brunch. After that, the dinner menu disappeared. I tried to re-import it from Uber Eats, and it shows up when I click ‘publish,’ but then it disappears again. Any suggestions?

2

Hi beard!

We apologize for the inconvenience you’ve experienced with your menu disappearing after publishing. This is likely due to a syncing issue between the menus in Uber Eats and OrderOut. Here’s what we suggest to help resolve this:

  1. Re-import the Menu: If you haven’t already, try re-importing the missing menu from Uber Eats in your OrderOut dashboard.
  2. Publish and Wait a Few Minutes: Once you click ‘Publish,’ allow a few minutes for the changes to sync fully with Uber Eats.
  3. Check for Conflicting Menus: If you’re managing multiple menus (e.g., brunch and dinner), ensure each menu is saved with distinct names to prevent conflicts when syncing.
  4. Contact Support if the Issue Persists: If the menu still doesn’t appear, reach out to our support team by email or phone. We’ll work with you to restore the missing menu.

We’ve fixed the issue you encountered, but if you have any further questions or run into any other issues, please feel free to schedule a support call with us.

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