I’ve changed my Uber Eats menu items, and my Uber Eats integration is live, but the menu changes aren’t showing. Could you help resolve this?
Hi wingskn8!
Thank you for reaching out!
We’re detecting an error with your account:
Accept_order fail – status: 403 body: {"code":"user_not_allowed","message":"user not allowed to access the order"}
This error usually indicates that another integration is linked to your UberEats account, which may override the OrderOut integration. Conflicting integrations can prevent menu updates from displaying and interfere with order management.
To resolve this, we’ve reached out to UberEats to help clear any conflicting connections. Once they’ve updated your account, your menu changes should start reflecting correctly.
If you continue experiencing issues, please contact our support team for additional assistance.
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If you’re not a member yet, you can sign up for FREE by visiting our website at OrderOut.co to start receiving your Uber Eats, DoorDash, and Grubhub orders directly in your POS system!
Get started by downloading our application on your Clover POS.